Customer Support: 01782 524110

Privacy Policy

In this privacy policy “Johnson Tiles”, “we”, “us” or “our” refers to Norcros Group (Holdings) Limited trading as Johnson Tiles.  Our company details are available by clicking here.

We are committed to protecting the privacy of those using our website. By visiting our website you are accepting and consenting to the practices described in this privacy statement.

This privacy policy sets out how we collect your personal information and what we do with that personal information.

We may make changes to this privacy policy from time to time.  Any changes will be posted on this page and, where appropriate, notified to you by email.  If you submit your personal details to us be sure to check back to this page to see if anything has changed. You can see when this privacy policy was last updated by checking the date at the end of it.

Collecting and using your personal information

We are registered under the Data Protection Act 1998 ("the Act") and comply with the Act in all our dealings with your personal data.

If you make an enquiry by email on our website, request information about our products and other services or buy products from our website, you will need to give to us personal information such as your name, email address, business or home address and telephone number. We will use this information (as applicable) to answer your enquiry, to send you the requested information or literature or deliver products purchased from our website to you.  If you contact we shall assume, unless you tell us otherwise (see the paragraph headed “Unsubscribing” below), that you consent to us adding your personal details to our marketing database.

We may wish to use your contact information from time to time to let you know about new products and special offers.  You can unsubscribe from receiving this information at any time (see the paragraph headed “Unsubscribing” below).

If you buy products from our website we may share your information with our business partners in order to fulfill your order (including for the purposes of processing payment from you and delivering the products to you).  We will not share your information with third parties for marketing or market research without your explicit consent.  We may share your information with the appropriate authorities if we are under a legal or regulatory obligation to do so.


If you do not want to be added to our marketing database the way which you can opt out depends on how you contact us (i) if you contact us by email [or letter] please include the words “No Information” at the beginning of the email [or letter]; and (ii) if you place an order for goods through our website [please tick the relevant boxes when you checkout].

You can opt out of receiving emails from us at any time (i) by contacting our Customer Services team (by email to with the word “Unsubscribe” in the subject line or by telephone on 01782 524110), (ii) by posting a letter to us including your full name, email address and the word “Unsubscribe” [or (iii) by clicking the “unsubscribe” link in the marketing emails you receive from us].

Accessing and changing your personal information

You can find out what information we hold about you by exercising your right to access in accordance with the Act.  We may charge a small administration fee to cover our costs in actioning your request.

You may ask us at any time to make any necessary changes to ensure that your information is accurate and kept up-to-date.  If you need to make any changes to your information [please contact our Customer Services team (by email to or by telephone on 01782 524110)]. 

Our use of Cookies

Our website uses Google Analytics to help analyse how users use the website. This analytical tool uses 'cookies', which are text files placed on your computer, to collect standard internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google. This information is then used to evaluate visitor use of the website and to compile statistical reports on website activity.

Johnson Tiles will not (and will not allow any third party) to use the statistical analytics tool to track or to collect any personally identifiable information of visitors to our website. We will not associate any data gathered from this website with any personally identifying information from any source as part of our use of the Google statistical analytics tool. Google will not associate your IP address with any other data held by Google. Neither Johnson Tiles nor Google will link, or seek to link, an IP address with the identity of a computer user.

Our website also uses cookies to provide essential functionality, such as adding items to your shopping basket, and allowing you to register and login to the website. Your payment information is not stored in these cookies at any time.

Disabling and enabling Cookies

You have the ability to accept or decline cookies by modifying the settings on your web browser.  If you use different web browsers or different devices to access our website you will need to change the settings on each of your web browsers and devices.

If you disable some or all cookies you may not be able to access parts of our website and/or you may reduce the features and functionality of our website. This page was last updated on 12th April 2016